Latest
09
Feb
Every customer relationship is a peer relationship
The customer is always right (so they say). For startups especially, the instinct is to do whatever it takes to
2 min read
30
Oct
We Left Bare Metal for the Cloud
The latest US-East-1 outage sparked the debate around bare metal vs the cloud. We did the opposite in 2017. We
4 min read
23
Mar
Who determines your success?
At the end of 2012, Customer.io was running on fumes. Our revenue was $2500 a month and growing. We&
1 min read
09
Mar
How Change Happens
People are impatient for things that have a slow burn. The progress when you're learning a language or
1 min read
07
Mar
Doing things the wrong way
Companies are lining up to do business with my friend's company. He has a sales person handling inbound
1 min read
25
Feb
Don't compare yourself against exceptions
The real competition, the way you get better, is by competing against yourself and where you are today.
1 min read
11
Feb
Are you an "A" Player?
Being an "A" player is contextual and not a reflection of someone's worth.
2 min read
29
Aug
Things I've learned - Disagree and commit
Make decisions quickly by pushing them down to the people responsible for executing
2 min read
15
Aug
Duct Tape vs Building Systems
Your approach needs to change as you scale
2 min read
07
Aug
Building a remote company
Downsides you should know about before jumping in
3 min read